Support

Unmapped · Redemption Performance Training Pty. Ltd.

If a trail goes quiet or a purchase needs attention, we’re here to help.

Privacy and deletion requests

To request deletion of information associated with a privacy request, email us at redemptionperformance@proton.me. Locally stored app data can also be deleted by uninstalling Unmapped or clearing its app data.

Before you write

Tell us what happened, which platform you use, and the theme or journey involved. Please do not include passwords, payment card numbers, or private account credentials.

Common fixes

• Make sure you have a reliable internet connection when resolving a starting place or creating a new tour.
• Restart the app if a location search or live venue search was interrupted.
• Use Restore Purchases on the paywall if an eligible annual subscription is missing on a new device.
• For an individual tour unlock, return to the same device and itinerary where the unlock was made.

Purchase support

Google Play or Apple handles store billing and receipts. RevenueCat handles entitlement status for the app. We cannot see or change your payment card details.